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Terms and Conditions

These Terms and Conditions explain your rights and obligations. Please read them carefully. You may have other rights granted by law and these Terms and Conditions do not affect these except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights which you may have, unless this is not permitted by law.

Purchasing from us

To purchase from us you must be over 18.
By submitting your order you are agreeing to buy the goods (the contract) and allowing us to use your personal details (including passing your details on to couriers and other subcontractors). You may ask that your details be removed from our system by contacting our head office (contact). For further details please see our privacy policy.
If you discover you have made a mistake with your order please contact us within 48 hours.  After this time, if production has commenced, we will be unable to rectify any mistakes.

The contract

The contract between us shall be governed by the laws of England and Wales, and any dispute between us will be resolved exclusively in the courts of England and Wales.

We may change these Terms and Conditions from time to time without giving you notice. Changes will apply to any subsequent orders received.


All  prices exclude VAT which will be added at the checkout stage where applicable.

We reserve the right to alter prices at any time.

[Our VAT Number: 259437134]


We require payments in £ (pounds) Sterling unless an alternative method of payment has been agreed in advance. Payments to be made by either cheque, credit card or BACS. All payments will be cleared before goods are despatched.

Ownership of Goods

Title in the goods will remain with Outhwaites Ltd until such time as payment has been received in full of all monies owed to Outhwaites Ltd at any time by the buyer.

Overseas Orders

Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You are advised to contact your local customs office for further information.

Unfortunately Outhwaites Ltd cannot be held accountable for delays in customs clearance. This policy does not affect your statutory rights.

Currency Converter
The Currency Converter is included on the site for guidance only.


Returns and claims Policy

We regret that we are unable to accept the return for refund of custom made items such as bannister ropes, unless they are faulty.

Faulty or incorrect goods: must be returned at the senders expense to Outhwaites Ltd before any claim can be considered. If the goods are found to be faulty or not made to the customers specification, Outhwaites Ltd will repair, replace or offer a refund at its sole discretion. Under these circumstances the customer will be reimbursed the cost of the return carriage.

If you have any queries please contact our head office on 44 (0) 1969 667487.

If you have any issues or queries regarding this please contact our head office on 44 (0) 1969 667487.

Returns Address

Outhwaites Ltd
Town Foot
North Yorkshire

Credit Card Security

Your card number is never revealed and is processed using the third party provider Sage Pay


All orders are sent by courier and require a signature on receipt.  It is important to leave a delivery address where somebody will be present to receive and sign for the goods.  Redelivery may incur extra carriage charges.

Goods are normally despatched within 2 weeks.  International orders are generally received in under 28 days.

A receipted invoice will be posted to you (separate from your order) at the time the goods are despatched.  You must notify us in writing of non-delivery of goods within seven days of the invoice date for UK delivery.

Damage or shortages to be notified within 48 hours of receipt of goods. We will acknowledge all such notifications received.

Delivery Charges

Carriage costs are indicated at the checkout.  For most parts of the UK the cost is £10.00 plus VAT.

Registered in England 6858885

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